For Caruna, sustainability means that we are trustworthy and accountable to our customers, partners and owners, for the benefit of the Finnish society, and that safety and the environment always come first in all our operations.
In 2015, we outlined the most significant impact factors of our operations, defined our key sustainability themes and set goals for our corporate responsibility.
Our goal is to be Finland’s most sustainable electricity distributor.
- Our goal is to be Finland’s most sustainable electricity distributor, able to generate added value for our customers, owners and the society.
- We provide a reliable electricity network for the safe and environmentally sustainable distribution of electricity.
- We realise our vision by conducting our work ethically and taking the long-term view together with our partners.
Key corporate responsibility themes
We defined the main impacts of our business in accordance with the Global Reporting Initiative (GRI) G4 materiality analysis guidelines during the summer and autumn 2015. Along the materiality analysis process, we outlined the core focus areas of Caruna’s corporate responsibility and GRI G4 aspects.
We improve our operations and generate related reports focusing on essential corporate responsibility themes. We take the results of the materiality analysis process into account also when planning and implementing our collaboration with stakeholders.
Themes and aspects of corporate responsibility
Corporate responsibility principles
Caruna’s HSE (Health, Safety and Environment) policy describes our corporate responsibility principles:
Our products and services are safe, of a high quality and easily available.
- Our company, all personnel and business partners adhere to the applicable laws and other regulations, best practices and sector standards.
- We develop our electricity network by taking into account health, safety and environmental concerns both in our daily activities and long-term operations.
- All our employees and business partners must be provided the opportunity to work in a healthy, safe and motivating working environment.
- Our products and services are safe, of a high quality and easily available.
- We promote the culture of good health, safety and well-being in all of our activities by setting goals, targets and plans of action in the spirit of continuous improvement.
- We identify the environmental impact of our network assets and operations, and manage them carefully. We take into account the entire life-cycle of electricity networks.
- We prevent and minimise any damage to people and the environment by systematic risk assessments.
- We require our employees and business partners to commit to our responsible practices and common goals.
- We collaborate with the municipalities, authorities, private land-owners and other external stakeholders.
- Our operations are characterised by openness in internal and external communications, thus creating trust among customers, business partners and other stakeholders.
Corporate responsibility goals
Caruna has set goals for selected corporate responsibility-related key figures for 2017. The key indicators and goals are shown in the following table.
|THEME||INDICATOR||2016 GOAL||2016 RESULTS||2017 GOAL|
|Reliability of supply||SAIDI*||117 min.||95 min.||109 min.|
|KAH**||MEUR 23.6||MEUR 22.6||MEUR 21.4|
|Cabling rate||42 %||40 %||47 %|
|Customers covered by the network compliant with the reliability of supply requirement (%)||67 %||65 %||70 %|
|Customers and the society||Customer satisfaction (NPS)||18.||-12.5||10 (new, more comprehensive measurement)|
|Reputation survey results||Improvement from the previous measurement||No improvement (mainly due to the price changes in January)||Improvement from the previous measurement|
|Stakeholder collaboration||Active stakeholder collaboration||Active stakeholder collaboration||Active stakeholder collaboration|
|Customer satisfaction of the network improvement projects||–||–||Creating the measurement method|
|Safety||Injury Frequency of own personnel (TRIF***)||≤ 2||0||0|
|Injury Frequency of contractors (LWIF****)||≤ 9||5.2||≤ 8|
|Electricity-related injuries to third parties (reported to Tukes)||0||0||0|
|Personnel||Employee satisfaction||74||65 (read more)||70|
|Training days||2 work days/person||4.2 work days/person||2 work days/person|
|Absences through sickness||< 2.5 %||2.2 %||< 2.0 %|
|Environment||Number of oil spills||≤ 30||34 of which 7 ≥100 kg||≤ 7 (≥100 kg)|
|Further processing of dismantled networks*****||15 %||15 %||30 %|
|Number of pole-mounted secondary substations at groundwater areas||≤ 830||1,150 (target not achieved as removal takes place during winter 2017)||≤ 520|
|Decrease in the number of overhead lines||-3 200 km||-1 205 km||–3 800 km|
|Responsible procurement||Description of supply chain and procurement practices||Completed||Completed||–|
|Supplier & contractor audits||Five contractors audited||Five contractors audited||Six contractors audited|
|Pass rate for Supplier Code of Conduct training||–||–||100 %|
|Openness, ethical business principles and good corporate governance principles||Pass rate for Caruna’s Code of Conduct online training||100 %||96,5% (target not achieved due to normal employee turnover)||100 %|
|Management systems and processes||–||–||Renewal of management system and development of processes (ISO55001 certification)|
|UN Sustainable Development Goals||–||–||Integration to Caruna’s business plan|
*SAIDI = System Average Interruption Duration Index. Average duration of power supply interruptions per customer.
**KAH = Inconvenience caused by the interruption. The indicator shows the calculated inconvenience cost resulting from the interruption of supply, used to reflect the degree of inconvenience experienced by customers.
***TRIF = Total Recordable Injury Frequency. The indicator reflects the ratio of occupational accidents to Caruna’s employees, leading to absences from work or requiring medical treatment visits, in relation to working hours (incidents/million realised working hours).
****LWIF = Lost Workday Injury Frequency. The indicator reflects the ratio of occupational accidents to contractors or subcontractors while they work for Caruna or are within Caruna’s work sites, leading to a disability of at least one working day, in relation to working hours (incidents/million realised working hours)
*****Materials recycling has been outsourced to Kuusakoski Oy from August 2015. The Kuusakoski collaboration concerns new contractor agreements. The goal is to achieve a 30%-recycling rate for materials from dismantled network sections and for those ending up at Kuusakoski in 2017. For older agreements, contractors are in charge of recycling. The recycling rate is set to increase in the future as more contract agreements will be covered by Kuusakoski collaboration.